EMS Customer Service

EMS Documentation Services

Environmental Management Manuals
Communicating Your System for Protecting the Environment

CUSTOMER SERVICE

EMS Documentation Services - We're Customer Committed

        As our customer, you'll have the confidence of knowing that you're just a phone call away from a customer
          representative that you can talk with during regular working hours (8am to 5pm PST), or by e-mail 24/7.
          In most cases, you will receive a response to your e-mailed questions within 24 hours.

          We appreciate the opportunity to serve you, and are especially gratified by the comments we receive
          from our customers. The following e-mail was received from a Mr. Roberts from New Jersey that sums
          up what we strive for each day.

                 "I was very pleased with the work that was done. It was timely, professional and I was
                 so happy for the help you gave me. It was more than I expected." --P. Roberts, Phillipsburg, NJ

          We look forward to the opportunity to provide you with this same level of service.

          EMS Documentation Services

    ISO14001:2004 EMS Standard

   The ISO 14001 standard tells what an
   organization does to: minimize harmful
   effects on the environment caused by its
   activities, and to achieve continual
   improvement of its environmental
   performance.

            Table of Contents (Elements)

            Index and Revisions Status
            Section I GENERAL
            1.1 Introduction
            Section II ENVIRONMENTAL POLICY
            2.1 Environmental Policy
            Section III PLANNING
            3.1 Environmental Aspects
            3.2 Legal and other Requirements
            3.3 Objectives and Targets
            Section IV IMPLEMENTATION & OPERATION
            4.1 Resources, Roles, Responsibility and Authority
            4.2 Competence, Training and Awareness
            4.3 Communication
            4.4 Documentation
            4.5 Control of Documents
            4.6 Operational Control
            4.7 Emergency Preparedness and Response
            Section V CHECKING
            5.1 Monitoring and Measurement
            5.2 Evaluation of Compliance
            5.3 Nonconformity, corrective action and
                  Preventative action
            5.4 Control of Records
            5.5 Internal Audit and External Audit
            Section VI MANAGEMENT REVIEW

Telephone Call Back

     We enjoy speaking with our customers, and
     pride ourselves on being reachable through
     our office, via phone or e-mail.

     If you have questions about our products,
     just complete the form below and we'll call you.
    Be sure to let us know what the best time
     to call is.

     If you prefer to have a custom EMS Manual,
     we’ll write your manual based on either your
     current environmental management system,
     or plans for future implementation. Your custom
     EMS Manual will be written using the same
     format and with the elements you select from
     the ISO14001:2004 EMS Standard. Elements
     not selected from the ISO standard at this time
     may be added at the appropriate time in the
     future.

CustomerService@emsdocumentationservices.com